Your Privacy is Critically Important to us.

This Privacy Policy, as amended or otherwise changed from time to time (this “Privacy Policy”), explains the manner in which Playable Worlds, Inc., its subsidiaries, affiliates, and other corporate entities under common ownership including, but not limited to, all websites that link this Privacy Policy (“Playable Worlds”, “Stars Reach”, “we“, “us“, or “our“) collects, uses, maintains and discloses user information obtained through its websites, applications, brands, games, services and products (collectively, “Services”). Whenever you access or use the Services, you accept the terms and conditions of this Privacy Policy. IF YOU DO NOT AGREE WITH OR YOU ARE NOT COMFORTABLE WITH ANY ASPECT OF THIS PRIVACY POLICY, YOU SHOULD IMMEDIATELY DISCONTINUE ACCESS OR USE OF THE SERVICES.

Privacy Policy Updates and Changes.

On occasion, Playable Worlds may update and change this Privacy Policy to reflect changes in law, our personal data collection and use practices, the features available through the Services, or advances in technology. If material changes are made to this Privacy Policy, the changes will be prominently posted on websites and applications. Capitalized terms not defined herein shall have the meanings ascribed to them in Playable World’s Terms and Conditions.

Definitions.

“Personal Data” means data you may give Playable Worlds to identify or contact you, including, for example, your name, address, User ID, telephone number, and e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

“Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.

Lawful Basis for Processing.

We only collect and process Personal Data about you where we have lawful bases to do so.  Lawful bases include consent where you have given consent, contract, and legitimate interests.

Information We Collect.

We may collect Personal Data from you, including but not limited to, your name, email address, and date of birth, when you register for an account on the Services or otherwise use the Services. This data is securely stored using Firebase, a third-party service provider. Additionally, we may collect other types of Personal Data as provided by third-party identity verification services or via social networking websites.

If you tell us where you are (e.g., by allowing your mobile device or computer to send us your location), we may store that information.

We may collect your Personal Data, such as your User ID and it may be used to track you across devices and connect you to alternative datasets that we have, including but not limited to, discord data, Steam data, and game related data.

Certain services, such as two-factor authentication, may require our collection of your phone number. We may associate that phone number to your mobile device identification information.

If you provide us feedback or contact us via e-mail, message chat or similar functionality, we will collect your name and e-mail address, as well as any other content included in the communication, in order to send you a reply.

We also collect other types of Personal Data that you provide to us voluntarily when seeking support services, such as email, information submitted via online form, video conferencing, other contact information, or other information provided to support staff.

Some Information is Collected Automatically by Our Servers.

Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.

Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.

We retain information on your behalf, such as transactional data and other session data linked to your Account.

How We Use Your Information.

We will only use your Personal Data when the law allows.

Please note that we may process your Personal Data without your knowledge or consent where this is required or permitted by law.

In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:

  • facilitate the creation of and secure your Account on the network;
  • identify you and perform identity verification through a service provider;
  • provide improved administration of our websites and Services;
  • improve the quality of experience when you interact with our websites and Services;
  • send you a welcome e-mail to verify ownership of the e-mail address provided when your Account is created;
  • send you administrative e-mail notifications, such as Account activity, transaction processing, security or support and maintenance advisories;
  • identify, prevent, and report potentially suspicious, fraudulent, or illegal activities;
  • notify you about important changes to our Terms and Conditions or Privacy Policy; and respond to your inquiries or other requests.
  • We use IP addresses to make our website and Services more useful to you, and to perform identity verification.

All data collected automatically will be used to administer or improve our Services.

  • We use IP addresses to make our website and Services more useful to you, and to perform identity verification.
  • We use information from log files to analyze trends, administer the Services, track users’ movements around the Services, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Data.
  • We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with our Services. This type of information is collected to make the Services more useful to you and to tailor the experience with us to meet your special interests and needs.

We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and navigation of our Services. We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion.

PLAYABLE WORLDS does not sell user data to any third-party.

We may collect data that is necessary to identify, examine, and prevent fraud, cheating and other violations of our Terms and Conditions and applicable laws (“Violations”). This data is used only to identify, examine, and prevent Violations. Such data will be retained for the minimum amount of time required to fulfill this purpose. If the data shows that Violations have occurred, we will retain the data further to establish, exercise, or defend any legal claims during the applicable statute of limitations or until the legal case or a related legal case has been resolved. This data may not be disclosed to you if such disclosure will adversely affect our efforts to identify, examine, and prevent Violations.

Retention of Personal Data.

Unless the law specifies a different retention period, we will only keep your Personal Data for the time strictly necessary to carry out the operations for which said Data has been collected by us.

Personal Data Destruction Procedures and Methods.

We are committed to ensuring that Personal Data is securely and permanently destroyed once it is no longer needed for its intended purposes or as required by applicable laws and regulations.

Destruction Procedures and Methods:

Timely Destruction: Personal Data will be destroyed promptly after the purpose for which it was collected and used has been fulfilled. However, in certain cases, retention may be necessary to comply with legal obligations or regulatory requirements.

Secure Deletion: Personal Data stored in electronic formats will be deleted using industry-standard technical methods that ensure the data cannot be reconstructed or retrieved. This includes methods such as data wiping, degaussing, or other appropriate data destruction techniques.

Third-Party Compliance: Any third-party service providers handling Personal Data on our behalf are required to adhere to our data destruction policies and implement secure destruction methods as per our contractual agreements and legal obligations.

By following these rigorous procedures and methods, we ensure that Personal Data is securely and irretrievably destroyed, thereby safeguarding your privacy and complying with relevant legal and regulatory requirements.

Marketing.

We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We have established the following Personal Data control mechanisms:

We may use your Personal Data to form a view on what Services we think may be of interest to you. You will receive marketing communications from us if (i) you have requested information from us; or (ii) use our Services, in each case, you have chosen to opt-in and not opted out of receiving marketing communications. We may transfer or otherwise make available your Personal Data to authorized third parties, including affiliates, and associate partners/business partners. We will get your express opt-in consent before we share your Personal Data with any company outside of Playable Worlds for marketing purposes.

You acknowledge by providing your personal information in connection with receiving services from Playable Worlds, that you have an established business relationship with Playable Worlds. As such, you provide Playable Worlds with express consent to contact you using your personal information for all matters relative to your services with Playable Worlds.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us. However, where you opt out of receiving marketing messages, this will not apply to Personal Data provided to us as a result of your use of our Service, a product/service experience or other transactions. Further, Playable Worlds is not responsible for the collection and use of your Personal Data by any Company outside of Playable Worlds. Playable Worlds assumes no liability whatsoever for any disclosure of Personal Data due to unauthorized third-party access or other acts of third parties, or any other acts or omissions beyond the reasonable control of Playable Worlds.

How We Share Your Information – Personal Data Shared with Third Parties.

We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.

Legal Obligations: It may be necessary to disclose your Personal Data to comply with any legal obligation, to defend or investigate any illegal or suspected violations of Playable World’s Terms and Conditions, to enforce our Terms and Conditions and this Privacy Policy, or to protect the rights, safety, and security of Playable Worlds, our users, or the public.

Third-Party Service Providers: We may share your Personal Data with third-party service providers, including but not limited to Firebase for data storage, Mailchimp for marketing communications, and Google Analytics for tracking user interactions. These service providers assist us in providing the Services; conducting quality assurance testing; facilitating the creation of accounts; providing technical support; and verifying your identity. These third-party service providers are required not to use your Personal Data other than to provide the services requested by you.

Links to Third-Party Websites: Our Services may contain links to other third-party or external affiliates’ websites, extensions, and resources, which are regulated by their own privacy policies. Playable Worlds is not responsible for the privacy policies of these third-party websites, even if they were accessed using the links from our Services. We do not have any control or authority over the contents of those sites, extensions, or resources provided by third parties or external affiliates, and accept no liability for any losses caused by them if you access or use any of the third-party links, extensions, or resources. It is solely at your own risk, and you will be subject to third parties’ separate terms and conditions of use.

Other than as stated in this Privacy Policy, Playable Worlds does not disclose any of your Personal Data to third parties unless required to do so by law enforcement, court order, or in compliance with legal reporting obligations.

Updating Information.

You can update your personal or account information directly in your account portal on the website.

We will retain your information for as long as your Account is not closed or as needed to provide you access to your Account. If you wish to close your Account, open a ticket in our support center. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms and Conditions.

Cookies.

We collect web browser information in order to enhance your experience on our Services and track how the Services are being used. Cookies are small data files that are stored on your computer’s hard drive. In addition to using cookies to provide you with a better user experience, we use cookies to identify and prevent fraudulent activity. The information collected can include, but is not limited to, your IP address, referral URLs, the type of device you use, your operating system, the type of browser you use, geographic location, and other session data. Cookies are not permanent and will expire after a short period of inactivity.

We use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with our Services. This type of information is collected to make the Services more useful to you and to tailor your experience with us to meet your special interests and needs.

You may opt to deactivate your cookies through your browser settings; however, it is important to note that you may not be able to access or use some features of our Services. Please note that Playable Worlds is not responsible and cannot be held liable for any loss resulting from your decision or inability to use such features.

We also use Google Analytics to collect and process data about your use of the Services. For details on how Google uses such data, please refer to “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/.

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. At this time, we do not respond to DNT signals.

Security of Information.

We take the protection of your Personal Data seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your Personal Data. However, please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Additionally, we aim to enforce internal regulations and rectify issues as soon as they are discovered.

Legal Rights Concerning Your Information.

Under certain circumstances, you have rights under data protection laws in relation to your Personal Data which are set out in more detail below:

Request Access: Under certain circumstances, you have rights under data protection laws in relation to your Personal Data which are set out in more detail below:

Request Correction: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you need to add or change any information, you can log into your Account and make the change in your settings.

Request Deletion: This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with applicable law.

Please note: your right of deletion would not apply for various reasons including if we need to retain your Personal Data in order to comply with a legal obligation or to establish or defend a legal claim. Where we are unable to comply with your request of deletion, we will notify you at the time of your request.

Object to Processing: You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request Restriction of Processing: This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:

  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful but you do not want us to delete it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request to Transfer: If you ask us, we will provide you or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format.

Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdrawal of Consent: This applies where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at privacy@playableworlds.com.

Accessing Your Information.

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your rights to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

California Residents.

If you are a California resident, you may have certain rights with respect to your Personal Data, including the following:

  • the right to know, by way of our Privacy Policy and any specific inquiries you direct to us, the source of the Personal Data we have about you, what we use that information for, whether it is being disclosed or sold, and to whom it is being disclosed or sold;
  • the right, subject to certain exceptions, to have your personal information deleted from our possession or control; and
  • right to opt-out from the sale of your Personal Data. As described in the section above, we do not sell Personal Data and have not done so in the past 12 months.
  • right to not be discriminated against for exercising your rights under the CCPA.

California Civil Code Section 1798.83 permits California residents who use our website to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, or if you have any questions or concerns about your California privacy rights, our Privacy Policy, or our use of your personal information, please send an e‐mail to privacy@playableworlds.com.

For all California residents, any such inquiries shall be responded to within forty-five (45) days.  We must verify your identity with respect to such inquiries.  Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification.

Children’s Privacy.

Unfortunately, if you’re under 18, you cannot use our Services without parental consent. We do not knowingly solicit or collect information from anyone under 18. If we become aware that a person under the age of 18 has provided us with Personal Data without verification and parental consent, we will work to delete it immediately.

Contact Us.

If you have any queries or complaints about our collection, use or storage of your Personal Data, or if you wish to exercise any of your rights in relation to your personal information, please contact our Data Protection Officer (“DPO”) at privacy@playableworlds.com or 197 Woodland Parkway, Suite 104, San Marcos, CA 92069-3020, USA, Attn: Legal Department. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.

Based on the applicable laws of your country, you may have a right to request access to the Personal Data we collect from you, change, or delete the Personal Data. To request the review, update or removal of your Personal Data, please contact privacy@playableworlds.com.

Modified: June 26th, 2024